Discover Nexval Servicing Process Automation

From the moment you acquire a servicing relationship to servicing transfers, loss mitigation, and closure, we help you identify opportunities for profitability and growth through automation in mortgage services.
Nexval Servicing Process Automation maximizes the value generated from every relationship. It offers both rule-based and intelligent automation through our proprietary tools like IntelliDoc, along with function-specific RPA mortgage bots.

Servicing Digitization

Nexval transforms your servicing landscape for the digital era. We help migrate legacy systems to the cloud, develop new applications, and monitor systems through business intelligence (BI). This lays the foundation for a strong mortgage automation capability.

Cognitive Technologies

Our suite of artificial intelligence (AI) and machine learning (ML) tools fast-tracks the ROI from servicing relationships. The Nexval DevOps team, cybersecurity team, and managed services team help you get the most out of cutting-edge cognitive technologies.

Industry Experience

Nexval Servicing Process Automation is powered by 1,000+ subject matter experts who specialize in addressing your needs. Our solution portfolio included 40+ automation tools, including function-specific sequential RPA bots for automation in mortgage servicing.

Automated servicing acquisition and transfer, connecting disparate systems Pre and post loan boarding assistance while ensuring data integrity Automated notice of inspection (NOI) audit
Improving consumer loan operations to strengthen relationships Loss mitigation through automation-assisted due diligence and intelligent recommendations Paperless servicing records and document

Are You Facing Challenges with Your Loan Servicing System?

Servicing processes aim to recover payments in a seamless manner and reconcile transactions across multiple systems without error. Unfortunately, a typical servicing workflow has many silos that cause data and effort duplication. The reliance on manual effort means that there’s always a risk of errors, particularly when there is a major regulatory change or an industry shift like during the pandemic.

Frequently Asked Questions

Q1. Can you help me with default servicing support?

We specialize in default servicing support solutions. From loss mitigation and bankruptcy to claims management, you can count on our deep domain experience and an unmatched resource pool of subject matter experts to streamline your default servicing process.

Q2. How can you help us in reconciling invoices and payment lines?

Team Nexval has designed a self-trainable AI-driven tool to help our clients in reconciling invoices and payment lines. With XceART, you can easily identify relevant invoices from the document dumps. XceART parses and selects pertinent payment lines from the invoice, reports back with reconciled/non-reconciled status towards individual payment lines, reports exception status, and auto mails necessary servicers for urgently required action.

Q3. How can I measure the success of servicing process automation?

You can measure the success of servicing process automation by tracking some key metrics such as cost savings, increased efficiency, improved customer satisfaction, and reduced errors. You can also gather feedback from customers and employees to evaluate the impact of automation on their experiences.

Q4. Are your servicing automation solutions spread across the entire servicing chain and is it scalable?

Nexval has developed an imprint of automation solutions across Document Management, Loan Boarding, Loss Mitigation, Default Servicing, Foreclosure & REO, and Property Preservation functions. Nexval is one of the most trusted partners for flexible and scalable servicing solutions. From our flexible staffing model to tailored automation solutions, we offer scalable services to meet the changing needs of our clients, thus helping them stay ahead of the curve. The customized solutioning involves, AI-ML Models with Dev Ops., ready off the shelf products are customized as to specific process requirements.

Resources

Are We Ready for Blockchain in
Mortgage Servicing?

Blockchain is among the most hyped technologies of the 21st century, and it promises to transform the servicing landscape. It could enable new ways to automate servicing workflows while ensuring trust and transparency. But there may be a few technical obstacles on the way.
“Servicing Industry Still Dominated
by Two Legacy Platforms”

The servicing industry overwhelmingly relies on fragmented tools that are linked to a centralized database - without any interconnectivity in between. Not only does this make automation in mortgage service difficult, but it increases risk. Souren Sarkar, CMB, founder and CEO of Nexval, explains.
Nexval Improves Mortgage Servicing
Productivity by 100%

A mortgage servicer faced low accuracy levels at the time of payoff processing due to complex calculations and poor productivity. We deployed the payoff processing module of Nexval Servicing Process Automation to boost productivity by 100% and reduce QC effort by 50%.